Refund policy

At Luhvia, we want every customer to feel confident when shopping with us. If your purchase isn't quite right, we're here to help. This Refund & Returns Policy explains how you can return an item, receive a refund, or request an exchange.

1. Your Right to Return (30-Day Guarantee)

You may return your order within 30 days from the date of delivery.

To be eligible for a return, please ensure that:

  • The item is unused, unworn, and in its original condition
  • All original packaging, tags, and accessories are included
  • Proof of purchase (order ID or receipt) is available

Items that show signs of use, damage, or wear caused after delivery may not be eligible for return unless faulty.

2. How to Start a Return

To request a return, simply contact us:

Email: info@luhvia.co
Phone: +31653234908

Please include your order number and the reason for your return.

Our customer service team will provide:

  • The correct return instructions
  • The return address appropriate for your order
  • A prepaid label (if applicable)

Returns should not be sent without contacting us first so we can ensure proper and prompt processing.

3. Return Shipping Costs

  • Faulty or damaged items: Return shipping is free of charge.
  • Voluntary returns (change of mind, size, color, etc.): Return shipping costs are the responsibility of the customer.

4. Refunds

Once your return has arrived at our processing center and been inspected, we will notify you by email.

Approved refunds will be issued within 10 business days to your original payment method.

We do not charge any restocking or handling fees on returns.

Please note:

  • If a return is not approved (e.g., used items or items damaged after delivery), we will contact you to discuss next steps.

5. Exchanges

If you'd like to exchange an item:

  • Begin by contacting our customer support team.
  • Our team will guide you through the exchange process.

In some cases, we may advise returning the item for a refund and placing a new order. This ensures fast processing and correct stock handling.

6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery or as soon as reasonably possible.

To speed up the process, please include:

  • Photos of the issue
  • Your order number
  • A brief description of the problem

We will arrange either a replacement or a full refund, depending on your preference and availability.

7. Contact Information

Customer Service Is Available:
Monday–Friday, 9:00 AM – 5:00 PM (CET)

Email: info@luhvia.co
Phone: +31653234908

Support Information: Customer service is based in the Netherlands and provides dedicated English-language customer support. We respond within 24 hours on business days.

8. Company Information

This online store is operated by Luhvia, registered in the Netherlands under company registration number 99493144. For delivery times and shipping methods, please view our Shipping Policy.