Terms of service
Effective Date: 11-09-2025
Last Updated: 29-05-2026
Welcome to Luhvia. The terms "we", "us", and "our" refer to Luhvia. We operate this website and provide all related services, including browsing, purchasing, customer support, and product fulfilment (the "Services").
By accessing or using our Services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you should not use our Services.
1. Access & Account
To use our Services, you confirm that you are at least the age of majority in your jurisdiction. You agree that all information you provide — including contact, billing, and shipping details — is accurate and complete. You are responsible for keeping your account login details secure and may not transfer your account to another person.
2. Our Products
We aim to display our products as accurately as possible. However, colors, materials, or appearance may vary slightly due to screen settings or device variations. We reserve the right to modify, limit, or discontinue products at any time. All product descriptions are subject to change without notice.
3. Orders
When you place an order, you make an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is considered accepted once payment has been processed and confirmed. If we need to cancel or modify an order, we will attempt to contact you using the details provided at checkout.
Returns and refunds are handled in accordance with our Refund Policy. You agree that all purchases are for personal use and not for resale.
4. Prices & Billing
Prices and any applicable taxes are displayed at checkout. Standard shipping is free of charge.
You agree to provide accurate billing information and authorize us to charge your payment method for any purchases made through our website. You must update your billing details promptly if they change.
5. Shipping & Delivery
Delivery times shown on our website are estimates and cannot be guaranteed. We are not responsible for delays caused by events outside our reasonable control, including carrier delays or weather conditions.
If your order does not arrive or is significantly delayed, please contact us. We will work with you to provide a suitable solution, such as a replacement or refund according to our Refund Policy. For full details, please refer to our Shipping Policy.
6. Intellectual Property
All content on our Services — including text, images, graphics, logos, product designs, and layout — is owned by Luhvia or its licensors and is protected by intellectual property laws.
You may use our Services for personal, non-commercial purposes only. You may not copy, distribute, modify, or reproduce any material without our written permission.
7. Optional Third-Party Tools
We may offer access to third-party tools on an "as is" basis. We do not provide warranties or assume liability for your use of these tools.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the accuracy, content, or practices of these external sites. You access them at your own risk.
9. Relationship with Shopify
Our store is hosted by Shopify, which provides the e-commerce platform. However, all purchases are made solely between you and Luhvia. Shopify is not responsible for your purchase, delivery, refunds, or customer support.
10. Privacy Policy
Personal information collected through our Services is governed by our Privacy Policy. By using our Services, you consent to the collection and processing of your data as described in that policy.
11. Feedback & Reviews
If you submit feedback, reviews, or suggestions, you grant us a worldwide, royalty-free license to use, modify, and display such content. You confirm that your submissions do not infringe any rights or contain harmful or offensive material.
12. Errors & Inaccuracies
Occasionally, our website may contain typographical errors or inaccuracies regarding product details, pricing, promotions, or availability. We reserve the right to correct any errors without prior notice.
13. Prohibited Uses
You agree not to use the Services for unlawful or harmful purposes, including:
- violating laws or regulations
- infringing intellectual property rights
- submitting malicious or fraudulent content
- interfering with website functionality
We may suspend or terminate access for misuse.
14. Termination
We may terminate or suspend access to the Services at any time for violating these Terms. Provisions regarding intellectual property, liability, and governing law survive termination.
15. Disclaimer of Warranties
Our products and Services are provided "as is" to the fullest extent permitted by law. We do not guarantee uninterrupted or error-free operation.
16. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential damages, lost profits, data loss, or product misuse. Our total liability is limited to the amount paid for the product in question.
17. Indemnification
You agree to indemnify and hold Luhvia harmless from claims arising from your violation of these Terms or misuse of the Services.
18. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.
19. Waiver & Entire Agreement
These Terms constitute the entire agreement between you and Luhvia. Failure to enforce any right does not waive that right.
20. Assignment
You may not transfer your rights under these Terms. We may assign our rights without notice.
21. Governing Law
These Terms are governed by the laws of the Netherlands. We comply with applicable consumer protection laws. All disputes shall be submitted to the courts of the Netherlands.
22. Contact Information
This online store is operated by:
Business name: Luhvia
E-mail: info@luhvia.co
Phone: +31653234908
Company Registration Number: 99493144
VAT: NL869013634B01
Address:
Europalaan 22, 5232 BC 's-Hertogenbosch, Netherlands
Customer Service Is Available:
Monday–Friday, 9:00 AM – 5:00 PM (CET)
Support Information: Customer service is based in the Netherlands and provides dedicated English-language customer support. We respond to all inquiries within 24 hours on business days.